We understand that when you have questions or concerns that cannot easily be found on our site, you want an answer as quickly as possible. Calling in or writing with no expectation of a return message just adds to the frustration. We have a modified sun down policy whereby if your message is received before noon, it will be answered by 5pm. If message is left after noon, it will answered before noon the next day. Email us at info@whimsychildcareservices.com or call (423) 573-3027